处理客户投诉的英语口语对话-深圳汉普森
　　经典句型背一背 　　I'm awfully sorry for that，sir. I'll see to it right away. 　　先生，我对此非常抱歉，我会马上处理此事。 　　I'm sorry to have caused you so much trouble，but I'll manage to solve the problem beforelong. 　　我很抱歉给您带来了如此多的不便，但我会想办法尽快解决问题的。 　　I'm awfully sorry for that .I'll speak to the manager and he'll see to it right away. 　　我对此非常抱歉。我会告诉经理的，他会马上处理此事。 　　Well，I understand how you feel and we'll try to do our best to help you. 　　我理解您的心情。我们会尽我们努力帮助您的。 　　Please wait。moment. I'll arrange for you. 　　请您等一会儿，我会帮您安排的。 　　Don't worry，sir. I'll get in touch with the Bell Captain at. once. 　　别着急，先生。我会马上与行李房领班取得联系。 　　No problem, sir. We'll manage it. 　　不成问题，先生，我们会解决的。 　　I'll make a note of that. Everyhing will he taken care of. 　　我会记住那件事，一切都会安排好的。 　　I'll speak to the person in charge and ask him to take care of the problem. 　　我会对负责人员讲，让他来处理这件事。 　　I'll send a housemaid to your room and clean the room up for you at once. 　　我会派服务员马上把您的房间打扫干净。 　　Would you mind coming with me to my office and tell me what exactly happened there? 　　请您跟我到办公室里把事情的经过详细讲一下好吗?
　　模仿对话练一练 　　A:Excuse me。 　　B:Excuse me。 　　A:Yes Mr. Hendrickson .Can I help you? 　　B:Yes I'd like to bill is wrong. I've beenovercharged .I t says I sent two faxes from your business centre，but I've never even been to the business centre .I don't evenknow where it is！ 　　A : I see, Mr. Hendrickson. So you've been charged for faxes you didn't sendB : Yes, that's right. I'm on holiday here. Why Would I want to send faxes? 　　A : Mm, yes, I understand. Can you just wait one moment while 1 check with the businesscentre? 　　B:OK. 　　A : Could I have your passport , please, Mr. HendricksonB :Yeah , here you are. 　　A : Thank you sir... Hello, Business Centre?... I've been speaking to... ( fade) ... Well,sir, I'm terribly sorry, but it appears we've made a mistake. The business centre confusedyou with a Mr. Henderson who is staying in the hotel at the moment . I must apologise for theinconvenience, Mr. Hendrickson. 　　B : That's all right. Everyone makes mistakes , I suppose. Now, can I settle my bill please? I'vegot a plane to catch.
　　深圳汉普森老师译文: 　　A:对不起。 　　B:哪里。 　　A:您好。亨德里克森先生。要我帮您吗? 　　B:是的，我要投诉，这个账单不对，多收我钱了。账单上说我在商务中心发了两份传真，可是我根本就没去过那儿，我甚至不知道它在什么地方? 　　A:明白了，亨德里克森先生，您是说您没有发过传真，我们却向您收钱了? 　　B:是的，没错。我是来这儿度假的，为什么要发传真呢? 　　A:嗯，好的，我知道了。请您稍等一会儿，我来问问商务中心，好吗? 　　B:好的。 　　A:我看一下您的护照，好吗，亨德里克森先生? 　　B:给你。 　　A:谢谢您，先生……喂，商务中心吗?……我刚才在谈……(渐弱)……噢，先生，非常抱歉，看来是我们搞错了。商务中心把您和一个叫亨德森的先生混淆了，那位先生也住在我们酒店。很抱歉给您带来了不便，亨德里克森先生。 　　B:没有关系，我想每个人都会犯错。现在我可以结账了吗?我要赶飞机。 　　以上就是深圳汉普森小编为您整理的处理客户投诉的英语口语对话，深圳汉普森常年开外教一对一、英语口语、少儿英语、商务英语、英语补习等课程，欢迎大家进入深圳汉普森英语首页进行详细了解与咨询。