谈“生意”才是目的，“说英语”只不过是一种手段；如果用简单英语就可以达到目的，就完全没有必要说得那么复杂，那么辛苦！只要生意能谈成，手段似乎没有予以复杂化的必要—应该愈简单愈好。深圳韦博英语小编为您整理商务英语对话，本篇是:关于客户投诉索赔的商务英语对话。

01 Classic Sentences经典句子

　　 goods supplied by you are below the quality we requires. 　　贵方供应的货物比我方要求的质量要低。 　　'm not at all satisfied with the quality of these goods. 　　对于这些货的质量我一点也不满意。 　　 should take steps to avoid the inferior quality for the goods. 　　你方应该采取措施避免质量间题发生。
　　 let there be no recurrence of this error. 　　不要再有这种错误发生。 　　 quality of the goods is so poor that we cannot accept it. 　　这批货质量太差，我方不能接受。 　　 accept the claim you filed for the inferior quality of the goods. 　　我方接受你方提出的关于货物质量问题的索赔。
　　, Case No. 11 contains only 8 pieces instead of 10. 　　非常不幸，第11号箱内只有8件，而不是10件。 　　 should be responsible for all the losses resulting from the delayed shipment. 　　你方应对延误装运造成的一切损失负责。 　　 wish you can make the disposal of our claims as soon as possible. 　　希望你能尽快处理我方索赔。
　　 are very regretful that the consignment has not arrived at your port. 　　非常遗憾这批货物还未到达你方港口。 　　 buyers are rather disappointed at the postponement of delivery of the goods. 　　买方对延期交货很失望。 　　 are disappointed in this consignment due to the inferior quality. 　　因这批货物质量很低劣，我们非常失望。
　　 you do anything about the goods shipped mistakenly? 　　货物装错了，您看怎么办？ 　　 accept our apologies for the inconvenience this has caused you. 　　请接受我们对给你们造成的不便道歉。 　　 make a claim for the loss we have sustained. 　　我方就所受损失提出索赔。 02 Useful Dialogue实用对话 Making a Claim 　　Green: There's something you could help me with. 　　Smith: Please go ahead. 　　Green: I ordered 10,000 pairs of lady's shoes, but I received the same amount of men's beyond expectation. 　　Smith: I'm awfully sorry, sir. I was informed just now that someone in our company has made a mistake in filling your order. I would apologize to your company on behalf of our company. 　　Green: Can you do anything about the goods mistakenly shipped? 　　Smith: We'll manage to send you the correct goods as quickly as possible. 　　Green: How long should we wait for? I hope our clients can get them before the New Year's Day. 　　Smith: We'll try our best to make sure that we ship the goods by the end of the month. 　　Green: How about the wrong goods? 　　Smith: If you could sell them at the spot price at your end, so much the better. 　　Green: I'm afraid it's not an easy job. Because the design is not popular in China. But for the sake of friendship, we'll glad to help you. 　　Smith: Your offering help to sell the goods will be highly appreciated. 投诉 　　格林:有件事您得帮助我解决。 　　史密斯:请说。 　　格林:本来我订购的是10,000双女式皮鞋，但是没想到收到的却是相同数目的男式皮鞋。 　　史密斯:真是太抱歉了，先生。刚才得到通知，我们公司某人填错了你们的订货单。我愿代表我公司向贵公司道歉 　　格林:货物装错了，您看怎么办？ 　　史密斯:我们将设法尽快把你方的订货运来。 　　格林:需要等多长时间？我希望我们的客户能在元旦前收到这批货。 　　史密斯:我方将尽力确保这批货在这月发出来。 　　格林:错发的货怎么办？ 　　史密斯:如果你们能就地现价销掉，那是比较好的。 　　格林:恐怕这不是件轻而易举的工作，因为这种式样在中国不大受欢迎。不过如果你们可以削价，我们将乐于帮忙。 　　史密斯:贵方提供帮助销售这批货物，我们深表谢意。 　　以上就是深圳韦博英语小编为您整理的关于客户投诉索赔的商务英语对话，深圳韦博英语常年开设商务英语，成人英语，英语口语等课程，欢迎大家进入深圳韦博英语首页进行详细了解与咨询。