Getting Through A: Excuse me, can I make long distance calls with this tele-phone? B: Yes, just dial the number. A: Thank you.
(Mark dials the number)
C: Hello, Rainbow Technology Company. How may I direct your call? A: Hello, I'd like to speak to Miss Johnson, please.
C: Could you tell me the extension number, please? A: I am sorry. I thought it was Miss Johnson's number.
C: No, it's the operator here. A: Then how can I get hold of Miss Mary Johnson, please? It is something urgent.
C: Let me try. Which department is Miss Mary Johnson in,please? A: R&D, Research and Development Department. She is in charge of the development of the new products for next season. C: I see. I will put you through.
(Operator tries)
C: I am sorry, the line is busy now. Would you care to wait,please? A: I think I will call again later. Thank you.
C: Sure. Next time please ask for extension 429 for Research and Development Department. A: I will. Thank you. Bye. C: Goodbye.
(A few minutes later)
C: Hello, Rainbow Technology Company. How may I direct your call? A: Hello. Could I have extension 429, please? C: Okay. I will put you through. Please hold on.
A: Thank you. C: Well, it's ringing. Go ahead, please. A: Thanks a lot.
转接电话.
A:麻烦问一下，我能用这部电话打长途吗? B:可以的，直接拨号就行。 A:谢谢。(Mark拨电话)
C:您好，这里是彩虹科技公司。请问您要接哪里? A:您好，请找Johnson小姐。
C:请告诉我分机号好吗? A:对不起。我以为这就是Johnson小姐的电话。
C:不，这里是总机。 A:那请问我怎么能找到Mary Johnson小姐呢?我有要紧的事情找她。
C:我试试看。请问Mary Johnson小姐在哪个部门? A : R&D，研发部。她负责下季新产品的开发工作。 C:我知道了，现在帮您转接。
(话务员转接电话)。
C:对不起，线路正忙。您愿意稍等吗? A:我过一会儿再打吧，谢谢。
C:好的。下次找研发部请拨分机429. A:好的。谢谢。再见。 C:再见。
(几分钟后)
C:您好，这里是彩虹科技公司。请问您要接哪里? A:您好。请接分机429。
C:好的，为您转接。请稍等。 A:谢谢。
C:好了，已经接通，请讲。 A:谢谢。